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Client owns a flow cytometer which had been historically serviced by the OEM on a time and materials (T&M) basis. Client was frustrated with the cost of repairs and poor response time from the vendor under the T&M relationship.
Using its historical knowledge of this device from other clients, TRIMEDX determined that the most effective strategy was an OEM-based service contract on the device. This reduced the client’s cost by 30% and improved level of service.
This site uses cookies to enhance your experience, and for analytics to help optimize the functionality of the site. By continuing to use this site, you agree to our Terms of Use and Privacy Policy.