Technology-Enabled Clinical Engineering

TRIMEDX delivers best-in-class device maintenance and repair, with the primary objective of reducing costly unplanned downtime and disruptions to service and patient care. In addition, our relentless focus on maintaining devices to their standards ensures that you realize the full ROI of your clinical assets with our proven ability to extend their useful life.

The investment in an RTLS is often significant and the installation can be disruptive and time-consuming. In many cases, health systems have made this investment, but haven’t realized the return on investment they anticipated. Whether you’re an active user of your RTLS solution or are looking for a way to reinvigorate its value, TRIMEDX integrates with your system of choice to collect and report on your clinical asset utilization, as well as leverage the data to optimize our service delivery by gaining real-time access to the location of your clinical assets.

Our regulatory quality management system ensures your facilities are compliant and prepared for regulatory inspections and surveys. By leveraging our comprehensive approach, we deliver stringent alert and recall management processes that ensure impacted devices are promptly addressed or removed from use – all with the primary purpose of keeping your patients safe.

Industry-leading supply chain management ensures parts availability, quality, and affordability through strategic supplier relationships and our rigorous supplier quality program. Our supply chain experts work tirelessly to maintain relationships with suppliers that result in the highest quality parts being installed in your clinical assets and a superior level of performance. In addition, our dedicated regulatory team conducts routine supplier audits, including onsite visits, as part of our supplier quality program – ensuring that our clients receive the highest quality parts.

Our proprietary, RDM technology infrastructure provides a continuous connection to essential radiology equipment under our management, as well as an end-user application to visualize the machine data. The system provides 24/7 alerts and notifications about actual and potential equipment problems based on rules and knowledge provided by our team of modality experts. It is through this technology and associated integration points that TRIMEDX leverages machine learning, enabling our technicians to share and leverage their expertise remotely to reduce costly, unplanned downtime. Additionally, RDM provides:

• A constant, 24/7 connection to hundreds of monitored devices, independent of staffing or location, allowing for real-time equipment status and immediate notifications of problems and errors.
• Collection and storage of equipment logs enabling machine learning to perform predictive modeling, as well as the ability to review this information remotely on-demand.
• An end user application for visualizing collected data that is directly integrated into the broader TRIMEDX technology infrastructure and architecture.

The Client Experience Center provides access to live, personalized support, ensuring your service needs are quickly handled, giving you vital time back to focus on advancing patient care and satisfaction. Our center handles more than 44,000 interactions per month, and we pride ourselves on answering every call within 7 seconds and resolving all inbound requests within 90 seconds. By monitoring inbound calls and surveying clients after each interaction, we are committed to excellent service and client satisfaction.

Through our technology backbone, RSQ, the Client Experience Center has immediate visibility into technician workload, hours of service, and equipment expertise to determine the best service solution resulting in faster response time. Alternatively, our convenient Self-Service Portal enables the submission of Clinical Engineering and Mobile Medical Equipment requests online, which are triaged to our Client Experience Center and onsite staff in near real time. The proof of the value of the Center lives in our satisfaction scores: out of a scale of 5, with 5 being extremely satisfied, our clients consistently rate their satisfaction with the center at 4.7. In addition, over 96% of our clients rate “ease of requesting service” as Excellent or Very Good.

As part of our commitment to ensuring you understand the persistent value of our clinical engineering program, we offer total transparency regarding our performance across a number of key metrics. Our Quarterly Value Reports, reviewed onsite by our team with your key leaders, provide you with a detailed overview of our performance from the Enterprise to the Hospital level. Some of the key metrics we track:

• Equipment uptime: Our metrics based on an easy-to-understand 24×7 clock – no complex measures based on limited coverage or contractual hours.
• Service response time: We commit to responding to standard and priority calls within minutes.
• Repair turn-around time: Mission Critical Devices are identified and agreed upon at the beginning of our program, and are reviewed with you every quarter. This is used to set our standards for number of days for repair for both Mission-Critical devices and standard devices.
• Preventative maintenance: 100% management of both your high-risk and non-high-risk devices.
• Escalation protocol: Every service request is monitored within RSQ, and triggers an automatic escalation process that continues to move up the organization all the way to our CEO. Every call – whether stat, high-priority, or standard – has a set escalation process. We pride ourselves on this process as it exemplifies our commitment to ensuring you have total peace of mind that your equipment is being managed to the highest possible standards.