The Client Experience Center provides access to live, personalized support, ensuring your service needs are quickly handled, giving you vital time back to focus on advancing patient care and satisfaction. Our center handles more than 44,000 interactions per month, and we pride ourselves on answering every call within 7 seconds and resolving all inbound requests within 90 seconds. By monitoring inbound calls and surveying clients after each interaction, we are committed to excellent service and client satisfaction.
Through our technology backbone, RSQ, the Client Experience Center has immediate visibility into technician workload, hours of service, and equipment expertise to determine the best service solution resulting in faster response time. Alternatively, our convenient Self-Service Portal enables the submission of Clinical Engineering and Mobile Medical Equipment requests online, which are triaged to our Client Experience Center and onsite staff in near real time. The proof of the value of the Center lives in our satisfaction scores: out of a scale of 5, with 5 being extremely satisfied, our clients consistently rate their satisfaction with the center at 4.7. In addition, over 96% of our clients rate “ease of requesting service” as Excellent or Very Good.