The foundation of clinical asset management starts with our expert clinical engineering. Our clinical engineering solution is designed to reduce operational expense, standardize workflows and increase device uptime. We use evidence, best practices, and proven technology to reduce your operating expenses, minimize unplanned downtime, and ensure superior regulatory compliance through an onsite clinical asset management program.
Our proven, technology-enabled clinical engineering service provides unprecedented visibility into your clinical equipment, including clear line of sight to all aspects of your clinical assets. Our onsite clinical engineering support, led by expertly trained clinical engineering teams, leverage a centralized support function consisting of supply chain, regulatory, quality, process improvement, contract management, and technology experts.
Repairs Completed Monthly
Preventative Maintenance
Activities Completed Monthly
Devices Actively Managed
TRIMEDX delivers best-in-class device maintenance and repair, with the primary objective of reducing costly unplanned downtime and disruptions to service and patient care. In addition, our relentless focus on maintaining devices to their standards ensures that you realize the full ROI of your clinical assets with our proven ability to extend their useful life.
The investment in an RTLS is often significant and the installation can be disruptive and time-consuming. In many cases, health systems have made this investment, but haven’t realized the return on investment they anticipated. Whether you’re an active user of your RTLS solution or are looking for a way to reinvigorate its value, TRIMEDX integrates with your system of choice to collect and report on your clinical asset utilization, as well as leverage the data to optimize our service delivery by gaining real-time access to the location of your clinical assets.
Our regulatory quality management system ensures your facilities are compliant and prepared for regulatory inspections and surveys. By leveraging our comprehensive approach, we deliver stringent alert and recall management processes that ensure impacted devices are promptly addressed or removed from use – all with the primary purpose of keeping your patients safe.
Industry-leading supply chain management ensures parts availability, quality, and affordability through strategic supplier relationships and our rigorous supplier quality program. Our supply chain experts work tirelessly to maintain relationships with suppliers that result in the highest quality parts being installed in your clinical assets and a superior level of performance. In addition, our dedicated regulatory team conducts routine supplier audits, including onsite visits, as part of our supplier quality program – ensuring that our clients receive the highest quality parts.
Our proprietary, RDM technology infrastructure provides a continuous connection to essential radiology equipment under our management, as well as an end-user application to visualize the machine data. The system provides 24/7 alerts and notifications about actual and potential equipment problems based on rules and knowledge provided by our team of modality experts. It is through this technology and associated integration points that TRIMEDX leverages machine learning, enabling our technicians to share and leverage their expertise remotely to reduce costly, unplanned downtime. Additionally, RDM provides:
The Client Experience Center provides access to live, personalized support, ensuring your service needs are quickly handled, giving you vital time back to focus on advancing patient care and satisfaction. Our center handles more than 44,000 interactions per month, and we pride ourselves on answering every call within 7 seconds and resolving all inbound requests within 90 seconds. By monitoring inbound calls and surveying clients after each interaction, we are committed to excellent service and client satisfaction.
Through our technology backbone, RSQ, the Client Experience Center has immediate visibility into technician workload, hours of service, and equipment expertise to determine the best service solution resulting in faster response time. Alternatively, our convenient Self-Service Portal enables the submission of Clinical Engineering and Mobile Medical Equipment requests online, which are triaged to our Client Experience Center and onsite staff in near real time. The proof of the value of the Center lives in our satisfaction scores: out of a scale of 5, with 5 being extremely satisfied, our clients consistently rate their satisfaction with the center at 4.7. In addition, over 96% of our clients rate “ease of requesting service” as Excellent or Very Good.
As part of our commitment to ensuring you understand the persistent value of our clinical engineering program, we offer total transparency regarding our performance across a number of key metrics. Our Quarterly Value Reports, reviewed onsite by our team with your key leaders, provide you with a detailed overview of our performance from the Enterprise to the Hospital level. Some of the key metrics we track:
TRIMEDX serves 3,700+ hospital locations across 43 states. Our expertly trained clinical engineers manage millions of devices on a daily basis representing clinical assets of all kinds, for multiple manufacturers. See why leading health systems in the U.S. depend on TRIMEDX.
Leveraging our best-in-class technology ecosystem and centralized support program, we delivered unprecedented visibility to this 11-hospital system with 200 clinic sites and more than 40,000 devices. With a complete understanding of the health system’s clinical asset inventory, we rapidly identified multiple savings opportunities, with an immediate, positive impact on the health system’s bottom line.
Our expertly trained onsite technicians, paired with our centralized support system, rapidly improved repair time at this 5-hospital system with 117 clinics and 28,000 devices. By migrating this health system’s previously de-centralized, in-house CE program to our technology-enabled on-site model, we transformed the servicing of the system’s equipment, driving improved clinician satisfaction, significant reductions in downtime, and dramatically improving the efficiency of the system’s clinical assets.
“TRIMEDX allows our clinical staff to focus on patient care, and not have to worry about equipment being properly maintained and repaired. We have seen a significant improvement in repair time and equipment uptime with TRIMEDX managing our clinical engineering.”
– Supply Chain Manager, Multi-Hospital Health System
September 4, 2019
Most people don’t equate “family” with “work,” but the TRIMEDX clinical engineering team at Michigan’s Ascension Borgess Health doesn’t fit into most categories. Below, Angela Ferguson-Bennett, Ascension Borgess Health’s clinical engineering director, shares how her team embraces a family-first mentality and has evolved from a “basement-dweller” reputation to Ascension Borgess’ go-to department.
May 23, 2019
Scott Trevino, TRIMEDX Vice President of QA/RA, and Medical Technology was recently appointed by the Association for the Advancement of Medical Instrumentation (AAMI) to co-chair a committee formed to update the American National Standard on ANSI/AAMI EQ56:2013.
April 23, 2019
AAMI and TRIMEDX have partnered to create a new annual award that will honor former AAMI Board Member John Daniel Hughes Jr, an HTM leader known for his sense of humor and willingness to challenge the status quo.
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